At artscase.com, we value our customers' satisfaction and strive to ensure a pleasant experience with our products. If you are not completely satisfied with your purchase, please review our return policy below.
- Return Period: Products may be returned within 30 days of receipt.
- Product Condition: Items must be in their original condition and packaging to be eligible for a return.
- Return Process: To initiate a return, please contact our customer service team at [email/email]. Provide your order number and the reason for the return.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.
- Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance with a replacement or refund.
- Custom Items: Please note that custom items are not eligible for return unless they arrive damaged or defective.
- Incorrect Device Selection: If the customer selects the wrong device, they must pay $24.99 plus the shipping amount for the change. This amount applies if the purchase was made with the 2x1 promotion.
- Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee
We appreciate your understanding and are here to assist you with any questions or concerns you may have.